Return & Refund Policy

Last updated: October 25, 2026

Thank you for shopping with Not So Shy! We want you to love your purchase. Please review our return and refund policy before placing an order.

Returns & Eligibility

At Not So Shy, all sales are generally final.

We do not accept returns, refunds, or exchanges for:

• Ordering the incorrect size

• Choosing the wrong color or style

• Changing your mind after purchasing

• Personal preferences or items that do not fit as expected

• Items damaged through improper use or normal wear and tear

Customers are responsible for reviewing product descriptions, size charts, colors, and order details before completing their purchases.

Exceptions may apply where required by applicable consumer protection laws.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at notsoshystore@gmail.com.

Include:

• Your order number

• A description of the issue

• Clear photographs showing the damage, defect, or incorrect item

We will review your request and respond within 3 business days.

If your claim is approved, we will arrange an appropriate replacement or refund at no additional cost to you.

Incorrect Size Orders

Customers are responsible for selecting the correct size before checkout.

We strongly encourage you to review the size chart and product details before ordering.

We do not offer returns, refunds, or exchanges when a customer selects the wrong size.

However, if we send a size different from the size ordered, please contact us so we can resolve the issue.

Return Shipping

Please do not send any products back without contacting us first.

If a return is required because of a confirmed defect, damage, or an error on our part, we will provide return instructions and cover reasonable return shipping costs.

Unauthorized returns may not be accepted.

Refund Processing

Once your refund is approved, we will process it to your original payment method within 10 business days.

Your bank or payment provider may require additional time to post the refund.

Order Cancellations

Orders may enter processing shortly after purchase. Please contact us immediately if you need to request a cancellation.

We cannot guarantee cancellation once an order has entered processing or fulfillment.

Consumer Rights

Nothing in this policy limits your rights under applicable consumer protection laws, including rights relating to defective, misdescribed, or undelivered products.

Contact Us

For questions or assistance with an order, please contact:

Not So Shy

Email: notsoshystore@gmail.com